Last Updated: March 7, 2025
JetX ("we," "our," or "us"), is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (jetxpress.com), use our mobile application, or interact with our automated car care systems.
By accessing or using our services, you agree to this Privacy Policy. Please read this document carefully to understand our practices regarding your personal data.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact information: Name, email address, phone number, mailing address
- Account information: Username, password, account preferences
- Payment information: Credit card details, billing address (Note: payment information is processed through secure third-party payment processors)
- Vehicle information: License plate number, vehicle make, model, year, and specifications
- Location information: GPS data when using our mobile application to locate nearby JetX facilities
- Usage information: Services utilized, frequency of visits, membership details
- Technical information: IP address, device identifiers, browser type, operating system
Non-Personal Information
We also collect non-personal information that does not directly identify you, including:
- Aggregated data: Statistical information about how users interact with our services
- Technical data: Equipment operating statistics, water and energy usage metrics, maintenance data
- Site analytics: Pages visited, time spent on pages, links clicked, and other browsing data
How We Collect Information
We collect information through various channels:- Direct interactions: When you fill out forms, register for an account, sign up for memberships, or contact us
- Automated technologies: Through cookies, server logs, and other tracking technologies when you use our website or mobile application
- IoT devices: Through our connected car wash equipment and systems
- Third parties: Business partners, service providers, and affiliated companies.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing services: Processing transactions, maintaining your account, and delivering our automated car care services
- Improving operations: Enhancing our website, mobile application, and physical locations
- Marketing and communication: Sending relevant information about our services, promotions, and updates (you can opt out of marketing communications)
- Personalization: Tailoring our services to better meet your preferences and vehicle needs
- Business operations: Analyzing usage patterns, troubleshooting issues, and optimizing business performance
- Legal compliance: Fulfilling legal obligations and enforcing our terms and conditions
Sharing of Information
We may share your information with:
- Affiliated companies: Including our parent company and its subsidiaries
- Service providers: Third parties that help us operate our business and deliver services, including payment processors, cloud hosting providers, and customer support services
- Business partners: Franchisees, location owners, and other partners who operate JetX systems
- Legal authorities: When required by law, court order, or governmental regulation
- Business transfers: In connection with any merger, acquisition, or sale of company assets
We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is ever completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate personal information
- Deletion: Request deletion of your personal information in certain circumstances
- Data portability: Request transfer of your personal information to you or a third party
- Marketing opt-out: Opt out of receiving marketing communications
- Cookies: Control cookies through your browser settings
To exercise these rights, please contact us using the information in the "Contact Us" section below.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States and beyond. These countries may have data protection laws that differ from those in your country. We have implemented appropriate safeguards to protect your information when transferred internationally.
Children's Privacy
Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy regularly.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
JetX Team
Email: Taylor.Erwin@jetxpress.com
This Privacy Policy is governed by the laws of the United States of America, without regard to its conflict of law provisions.
